Support
Bloom Window
Write to us
Questions, bugs or a purchase that did not arrive? Write to contact@arktik.tech and include your iPhone model and, if possible, a screenshot.
Frequently asked questions
Where is my progress saved?
On your iPhone, with a copy in your own iCloud when you are signed in to iCloud. Reinstall the game or open it on a new iPhone with the same Apple Account and your shop comes back. If another iPhone got further, the game asks which save to load. Without iCloud, deleting the app deletes your progress. There is no account and nothing to sign in to.
I bought gems but did not receive them
Make sure you are online, then close the game completely and open it again. The game checks for unfinished purchases every time it starts and adds the missing gems automatically.
How do I restore my purchases on a new iPhone?
Open the game, tap the gear to open Settings and choose Restore purchases (it is also at the bottom of the gem shop). Use the same Apple Account you bought with. One-time purchases such as “No ads” come back.
How do ads work, and what does “No ads” do?
Bonus videos play only when you tap ▶: Grow now on a pot that is nearly in bloom, Double it when a customer pays, and free gems in the gem shop (up to three a day). From level 4 there is one short ad break at most every 30 minutes of play, between customers and announced by a 3-second countdown. The one-time “No ads” purchase turns those breaks off; the bonus videos stay, for when you want them.
How do I change my ad privacy choices?
If you are in the European Economic Area, the UK or Switzerland, open the game’s Settings and tap Ad privacy choices. Whether ads may use your advertising identifier is up to you in iPhone Settings › Privacy & Security › Tracking.
How do I turn reminders on or off?
In the game: Settings › Reminders. If you once said no to notifications, iOS asks only one time, so turn them on in iPhone Settings › Notifications › Bloom Window. Reminders are only sent in the daytime, between 9:00 and 22:00.
How do I change the language?
In the game: Settings › Language. Bloom Window starts in your iPhone’s language when it can and speaks 18 languages: English, Ukrainian, Spanish, Portuguese, French, German, Italian, Polish, Dutch, Czech, Romanian, Turkish, Indonesian, Thai, Vietnamese, Japanese, Korean and Chinese.
The flower fridge is full
Make a bouquet, sell spare stems from the fridge for half of what they are worth in a bouquet, or buy more room in the fridge with coins.
When do the daily tasks change?
At midnight on your iPhone’s clock. Rewards you have not taken by then are lost, so take them first. The gift calendar moves on one day at a time; if you miss a day, it starts again from day 1.
How do I get a refund?
Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
How do I delete my data?
Delete the app: that removes the game and its progress from your iPhone. To remove the copy in iCloud as well, go to iPhone Settings › Apple Account › iCloud › Manage storage, choose Bloom Window and delete its data. We do not keep your game progress anywhere else. For purchase records, see the Privacy Policy or write to us.
How do I turn off in-app purchases?
On iPhone go to Settings › Screen Time › Content & Privacy Restrictions › iTunes & App Store Purchases.